If you encounter an issue or bug that isn’t covered on this page, you can ask for help in the Anaconda community forums or open a support ticket.
- Most common issues
- command not found: conda
- CondaHTTPError: HTTP 400 Bad Request for URL
- UnavailableInvalidChannel: HTTP 404 Not Found for channel
- PackagesNotFoundError: The following packages are not available from current channels
- DirectoryNotACondaEnvironmentError: The target directory exists, but it is not a conda environment
- EnvironmentNotWriteableError
- ModuleNotFoundError: No module named X
- Receiving a 403 Forbidden error from an Anaconda channel
- HTTP 000 CONNECTION FAILED
- conda update anaconda command does not install the latest version of the anaconda metapackage
- Recovering your Anaconda installation
- Channels list adding extra channels
- Uninstall.sh not found
- Anaconda.com account issues
- Not receiving Anaconda.com account verification email
- I can’t access my learning courses
- Unable to reset Anaconda.com account password
- Subscribed to Academic plan but seeing Starter plan
- Anaconda Distribution issues
- Using Anaconda behind a firewall or proxy
- InsecurePlatformWarning error
- Anaconda search error: not recognized as an internal or external command/unrecognized arguments
- Collecting package metadata (repodata.json): - Killed
- Error message: Unable to remove files
- Using 32- and 64-bit libraries and CONDA_FORCE_32BIT
- Proxy request sent, not found
- Installation issues
- Anaconda installer download problems
- Error message on install: Already installed
- Windows-specific issues
- Cannot see Anaconda menu shortcuts after installation on Windows
- Windows error: Failed to create Anaconda menus or Failed to add Anaconda to the system PATH
- Anaconda interfering with other software on Windows
- Files left behind after uninstalling Anaconda on Windows
- Spyder errors or failure to launch on Windows
- Uninstaller requests admin privileges on Windows
- Windows permission errors when installing from Favorites folder
- Trouble with activation on PowerShell on Windows
- Linking problems when Python extensions are compiled with gcc
- macOS-specific issues
- ”This package is incompatible with this version of macOS” error when running a .pkg installer on OSX
- Linux-specific issues
- Missing libgomp on Power8
- Anaconda on Power8 reports “can not execute binary file”
- Anaconda Distribution installation failed with “‘ascii’ codec can’t encode character ‘xe4’ in position 96” error
- Desktop issues
- Model won’t load (exit code 3221225781)
- Navigator issues
- Custom Navigator app isn’t appearing on the Home page
- Custom Navigator app won’t launch
- Navigator fails to update to version 2.6.4
- Navigator error on start up
- Issues launching or initializing
- PermissionError on macOS Catalina
- Access denied error
- Navigator buttons are missing
- Trouble logging in to Package Security Manager (On-prem) in Navigator
- VS Code is not appearing on the Navigator Home tab
- Anaconda Navigator fails to start and gives Permission denied error
- Navigator gives ‘Email verification failed’ error 403
- Navigator fails to start due to “Could not load the Qt platform plugin “xcb” in "" even though it was found” error
- Disable Anaconda.com login reminder
- Update popup not automatically appearing
- Environment backup not working in Navigator with error “Unable to create requested file”
- Anaconda.org issues
- Captcha not appearing when trying to create an Anaconda.org account on Firefox
- ”URI no longer exists and has been permanently removed” 410 error when attempting to upload notebooks or environments to Anaconda.org
- Users don’t have passwords for anaconda-client login to Anaconda.org
- Notebooks issues
- Toolbox environment card says the environment is installed, but no environment in the Launcher or runtime selector
- Quickstart environment installation errored
- CLI or Navigator gives “error starting kernel” message
- The GPU runtime does not start up
- My code isn’t running in GPU runtime
- Published Panel app is blank
- All CPU seconds have been used up in Notebooks
- Error when importing packages in Notebooks
- ”Missing ipykernel dependency” error
- Custom runtime not appearing in Launcher or Assign a Runtime modal
- ”File load error,” “unhandled error,” or “unexpected error” message
- Notebooks won’t open from Anaconda Platform
- Notebook cannot access external sites after subscription upgrade
- AI Navigator issues
- Model won’t load (exit code 3221225781)
- Toolbox Excel add-in issues
- Error installing functions in Excel
Troubleshooting
This page includes common troubleshooting topics for Anaconda products. Issues are grouped by product and category.
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